Frequently Asked Questions

What is your return/exchange policy?

In short, returns are charged a $4.95 restocking fee and exchanges are free, however, the buyer pays to ship the shorts back to us. Click on our "Returns and Exchanges" link (at bottom of page under ABOUT) to begin the process. 

 

How can I make a change to my order I have already placed; i.e. wrong address, change in size, etc?

Simply send us a email at baileyraydenim@gmail.com. We can make any changes necessary from our end even after the order has been placed. Please know that change request email sent more than 24 hours after the order is placed may not take effect. 

 

How do i know what size to order?

We include a sizing guide that can be found within the listing images of every listing. To best ensure you order the correct size, we suggest taking a couple body measurements. Click on "how to measure" seen next to the sizing drop down menu on listings for instructions.
Here is a link to printable measuring tape:
http://printable-ruler.net/wp-content/uploads/2015/08/measuring-tape-24in-reversed-Letter.pdf

 

How long until i receive my order?

Most orders are shipped within 2 business days of processing. Larger orders (of shorts) may have a couple extra days of processing due to more than one pair of shorts needing to be made! Also, depending on what shipping you use, times can vary from overnight to 8 days in transit. 

 

Do your products run true to size?

Yes, they do, but we will mention that when shorts are exchanged or returned, it is typically due to them being too small. So if you're concerned about too tight of a fit, we suggest going one size up :)